Return & Refund Policy
Return & Refund Policy
At Farunexa, we aim to make your shopping experience as smooth and dependable as possible. If a purchase does not meet your expectations, please read the following policy to understand the available cancellation, return, and refund options.
Order Cancellation
Customers may submit a cancellation request before an order enters processing or fulfillment.
If the request is accepted, the full amount paid for the canceled order will be refunded to the original payment method.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
To request an order cancellation, please contact our customer service team promptly.
Email: service@farunexa.com
Return Eligibility
Eligible items may be returned within 30 calendar days of delivery, subject to the conditions below.
To be eligible for a return, the product should:
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Be unused and remain in its original condition.
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Include its original packaging and accessories, where applicable.
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Be accompanied by proof of purchase or an order confirmation.
Please obtain return authorization from our customer support team before shipping any item back. Returns sent without prior approval may not be accepted.
How to Submit a Return Request
To begin the return process, email our support team with the relevant order information.
Email: service@farunexa.com
Please include the following details in your message:
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Order number.
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Name of the product you wish to return.
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Reason for the return.
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Photos or videos of the product, if relevant to your request.
Once we have reviewed your submission, we will provide further instructions regarding the return process.
Return Shipping Address
Please do not send returned merchandise directly to the company's registered business address.
After your return request has been reviewed and approved, our customer support team will provide the designated return address and any instructions needed to complete the process.
Return Shipping Fees
For returns resulting from personal preference or a change of mind, including situations where a customer:
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Ordered the wrong product.
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No longer wishes to keep the item.
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Decides the product is not suitable for their personal preferences.
The customer is responsible for the applicable return shipping costs, subject to any rights or protections required by applicable law.
If an item arrives damaged, defective, incorrect, or materially inconsistent with its product description, please contact us for assistance. Depending on the circumstances, we will work with you to arrange an appropriate resolution, which may include a replacement, refund, or return assistance without additional cost to the customer.
Refund Processing
Returned items will be reviewed after they arrive at the designated return facility.
Following inspection, we will notify you whether your refund request has been approved.
Approved refunds will be submitted to the original payment method within 5–10 business days after the returned product has been received and inspected.
The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Any applicable refund will be handled in accordance with this policy and relevant consumer protection requirements.
Delayed or Missing Refunds
If your refund has not appeared within the expected timeframe, we recommend taking the following steps:
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Check your bank or payment account again.
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Contact your payment provider or financial institution to ask whether the refund is still being processed.
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If the funds remain unavailable, contact our customer support team for further assistance.
Email: service@farunexa.com
Please include your order number and any relevant refund details so that we can assist you more efficiently.
Contact Information
If you have questions about cancellations, returns, refunds, or this policy, please reach out to our customer support team.
Brand Name:
Farunexa
Legal Company Name:
Chengdu Xinghua Youdai Trading Co., Ltd.
Customer Support Email:
service@farunexa.com
Business Address:
No. 33 and No. 35, Tongjin Lane 3, Building 16, 1st Floor, Rooms 1 and 2, Xingfu Town, Dujiangyan City, Chengdu, Sichuan, China