Shipping Policy

At Farunexa, we strive to make our shipping process straightforward by providing customers with clear information about order handling, delivery estimates, and shipping costs.

We work with logistics providers and fulfillment partners to help prepare and deliver orders efficiently.

1. Order Processing Time

Most orders are prepared for shipment within 1–5 business days after payment has been confirmed.

Processing begins once the payment has been successfully received. The time required to prepare an order may vary due to factors such as:

• Order volume

• Public holidays

• Promotional events

• Product availability

• Other circumstances that affect fulfillment operations

When your order has been dispatched, we will send you a shipping confirmation email with tracking details.

2. Estimated Delivery Time

Our estimated delivery period after shipment is 10–20 business days.

The overall time from placing an order to receiving it includes both order processing and transportation.

Delivery estimates are provided for reference only. Actual arrival times may be affected by:

• The destination country or region

• Local delivery services

• Customs clearance procedures

• Carrier operations

• Other factors beyond our reasonable control

3. Shipping Fees

We currently offer standard shipping.

Standard Shipping Fee: $4.99 USD

The applicable shipping charge will be displayed at checkout before you complete your payment. Please review the final order total before confirming your purchase.

4. Order Fulfillment and Shipping Origin

Depending on inventory availability, product location, and delivery destination, orders may be prepared at our facilities or at facilities operated by our fulfillment partners.

Shipping origins may differ between orders. We cannot guarantee that every order will be dispatched from a particular warehouse or location.

5. Shipment Tracking

Once your package has been dispatched, you will receive a confirmation email containing the available tracking information.

Please allow some time for tracking details to become active or for the carrier to publish the first update.

If you have questions about your shipment or need help checking its status, please contact our customer support team.

6. International Shipping

We offer international delivery to eligible destinations where shipping services are available.

Available destinations may be limited by carrier coverage, local restrictions, or other logistical considerations. If we are unable to fulfill an order to your address, our customer support team will contact you to discuss the available options.

7. Delayed or Missing Shipments

If your package appears to be delayed or its tracking information has not changed for an extended period, please get in touch with us so we can review the situation.

To help us investigate, please include:

• Your order number

• Your tracking number, if available

• Any relevant information about the shipment

Our team will review the details and provide assistance appropriate to the circumstances.

8. Shipping Address Changes

If you need to correct or update your delivery address, contact us as soon as possible after placing your order.

Address changes may be possible only before the order enters processing or shipment preparation. Once a package has been dispatched, we may be unable to change its destination.

Please double-check your shipping details before completing checkout.

9. Shipping Address Accuracy

Your shipping address does not need to be the same as your billing address.

Customers are responsible for providing complete and accurate delivery information, including the recipient's name, street address, city, postal code, and other required details.

Incorrect or incomplete information may result in delivery delays or other shipping difficulties.

10. Order Processing Schedule

Orders are handled on regular business days.

Orders submitted on weekends or public holidays will generally begin processing on the next available business day. Processing and delivery estimates may also be affected by holidays or periods of unusually high order volume.

11. Contact Information

Brand Name: Farunexa

Legal Company Name: Chengdu Xinghua Youdai Trading Co., Ltd.

Customer Support Email: service@farunexa.com

Business Address: No. 33 and No. 35, Tongjin Lane 3, Building 16, 1st Floor, Rooms 1 and 2, Xingfu Town, Dujiangyan City, Chengdu, Sichuan, China