Terms of Purchase
Purchase Terms
Scope and Acceptance of These Terms
These Purchase Terms govern purchases made through the Farunexa website at:
For the purposes of these Terms, the website is referred to as the “Site.”
The Site is operated by Chengdu Xinghua Youdai Trading Co., Ltd., under the brand name Farunexa.
When you submit an order through the Site, you acknowledge and agree to these Purchase Terms and the other applicable policies available on our website, including:
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Terms of Service
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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Any other applicable policies published on the Site
If you do not accept these Terms, please refrain from purchasing products through the Site.
General Purchase Requirements
By submitting an order, you represent that:
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You have the legal capacity required to enter into a purchase agreement.
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The personal, billing, and shipping information you provide is accurate and complete.
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Your purchase and receipt of the products comply with applicable laws and regulations.
To the extent permitted by applicable law, communications with our customer service team may be used to assist with orders, verify relevant information, and improve our services.
Privacy and Personal Information
Information collected through the Site, checkout process, email correspondence, and customer support interactions will be handled in accordance with our Privacy Policy.
We encourage customers to review that policy to understand how personal information is collected, used, disclosed, and protected.
Our Privacy Policy may be revised when necessary to reflect changes in our business operations or applicable legal and regulatory requirements. Updated information will be published on the Site where appropriate.
Order Confirmation and Processing
Following the submission of an order, you will generally receive an order confirmation email containing the relevant purchase details.
An order may be reviewed, delayed, adjusted, or canceled when circumstances reasonably require, including but not limited to:
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Products becoming unavailable.
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Errors in product descriptions, prices, or other listing information.
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Transactions that appear unauthorized, suspicious, or potentially fraudulent.
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Other circumstances that prevent the order from being fulfilled.
If an order is canceled, any payment already collected will be addressed in accordance with the circumstances, applicable policies, and relevant legal requirements.
Product Descriptions and Information
We take reasonable steps to ensure that product descriptions, photographs, specifications, and prices displayed on the Site are accurate and up to date.
Nevertheless, minor variations may occur because of differences in screen settings, technical limitations, product revisions, or changes in packaging.
If an item you receive differs materially from its published description, please contact our customer support team. Requests will be handled in accordance with our Return & Refund Policy and applicable law.
Pricing and Pricing Errors
We make reasonable efforts to display correct product prices and related information on the Site.
If an apparent pricing error occurs because of a technical malfunction, system issue, or inaccurate listing information, we may take appropriate steps, which may include:
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Notifying you of the discrepancy.
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Canceling an affected order where permitted.
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Offering an appropriate resolution in accordance with applicable policies and legal requirements.
Where necessary, we will communicate relevant information to affected customers.
Product Availability and Delivery
Product availability is subject to inventory levels and may change without prior notice.
Order processing and delivery are governed by the conditions and estimated timeframes stated in our Shipping Policy.
Actual delivery times may be affected by factors such as:
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The destination address and location.
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The shipping service selected.
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Customs clearance and import procedures.
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Delays caused by shipping carriers.
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Other circumstances beyond our reasonable control.
If a product becomes unavailable after an order has been submitted, we may contact you to discuss the available options, which may include a refund where applicable.
Product Use and Disclaimer
Before completing a purchase, customers should carefully review the available product information and determine whether the item meets their needs and can legally be used in their location.
Product specifications, packaging, labels, and included accessories may differ according to product updates, destination requirements, or availability.
Customers should review the information provided for each item and follow any applicable instructions or safety guidance.
Nothing in this section is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.
Taxes, Customs, and Import Charges
Taxes, customs duties, and other import-related charges may depend on the destination country or region and the applicable local regulations.
Where required, customers may be responsible for charges imposed by customs authorities or other relevant government agencies.
The assessment, collection, and payment of applicable taxes or duties will be handled in accordance with relevant laws, shipping arrangements, and destination-specific requirements. Please review the information provided at checkout and our Shipping Policy for any additional details.
Contact Information
If you have questions about these Purchase Terms, an existing order, or any other customer service matter, please contact us using the details below.
Brand Name:
Farunexa
Legal Company Name:
Chengdu Xinghua Youdai Trading Co., Ltd.
Customer Support Email:
service@farunexa.com
Business Address:
No. 33 and No. 35, Tongjin Lane 3, Building 16, 1st Floor, Rooms 1 and 2, Xingfu Town, Dujiangyan City, Chengdu, Sichuan, China